Customer Service

About Us

Company FAQ

Can I purchase items online?

Most of our items can be purchased online. You have two options for purchase: Store Pickup or Home Delivery.

In addition, you can purchase our items from any of our 23 locations in Atlantic Canada and Ontario.

What are Wicker Emporium’s return and payment policies?

Wicker Emporium’s return and payment policies can be found here.

Does Wicker Emporium have a privacy policy?

Wicker Emporium takes your privacy very seriously. You can read our privacy policy here.

Where are Wicker Emporium stores located?

At this time Wicker Emporium has stores located in Atlantic Canada. We have 4 new stores in Ontario. Please see our store locations here.

Does Wicker Emporium have a layaway service?

Sorry, Wicker Emporium does not offer a layaway service.

Does Wicker Emporium have a gift registry?

Wicker Emporium does not offer a gift registry at this time. We are in the process of developing a gift registry service which we hope to offer to our customer this year.

Does Wicker Emporium sell gift cards?

Yes, Wicker Emporium does sell gift cards. Gift cards can purchased at any of our store locations.

How can I find information on how to care for my Wicker Emporium products?

Visit the product tips section of our website for information on how to care for your Wicker Emporium products.

Product FAQ

What is considered natural distressed furniture?

Cracks within the wood, knots, indentations and other superficial imperfections are all indicative of natural distressed furniture. Our furniture is hand-made and elements of that construction (filled nail holes, etc.) can be seen upon close inspection. They blend in with the look of our furniture and add to the rustic charm.

Do finishes in collections match?

Our products are rustic and hand-finished. Pieces will have a consistent overall tone (i.e. light vs. dark); however, there are some variances in the finishes and therefore we cannot guarantee exact matching.

Why does my piece look different from the photograph on the website?

We’ve done our best to represent each piece as closely as possible. However, different lighting and settings in photography (as in real life) will affect the color and appearance of a piece. With collections, the best way to determine color is to look at overall similarities in finishes in pieces in the entire collection.

What is the best way to maintain Wicker Emporium Furniture?

See care instructions below.

What is best way to maintain the appearance of my furniture?

We recommend regular dusting with a clean soft lint-free cloth. Doing this consistently is important to maintaining the appearance of your furniture.

Should I be concerned about direct sunlight?

Yes. Sunlight, water and humidity levels should always be considered. Never place furniture in areas that are exposed to direct sunlight for extended periods of time. Avoid exposing furniture to extreme changes in temperature, including near air-conditioning or heating vents.

What should I use to polish my furniture?

First of all, only polish occasionally. We recommend Pledge, Guardsman or a similar product. We recommend products with organic contents. Do not use polishes that create build-up or those with petroleum-based chemicals. Always apply polish first to a clean soft lint-free cloth and then to the furniture surface. Test the polish in an inconspicous area before applying to the entire piece.

Is it important to keep the furniture clean?

Yes. Dirt particles can scratch surfaces. Be aware that decorative items without felt pads can cause scratching when placed on a dirty surface.

Can I place water glasses and hot/cold serving dishes directly onto the surface?

No. As with most rustic furniture, contact with water or any direct moisture can leave rings and blemishes on the surface.

Can wood chairs and tables damage my floor?

Yes. This depends on the material and finish of your floor; however, we strongly recommend attaching felt pads underneath all chair and table legs.

How do I repair scratches, dents and water rings?

Because stripping the finish is the only way to truly repair scratches, dents and water rings, we strongly recommend seeking professional assistance.

Wicker Emporium offers fine wooden furniture and home decor from our stores in greater Toronto, Ottawa, Halifax and Atlantic Canada.

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