Customer Service

About Us

Returns & exchanges

Refund & Payment Policy

Wicker Emporium will refund or exchange any purchase when all of the following conditions have been satisfied:

  1. Presentation of original receipt along with the product
  2. Goods are returned within 14 days from the date the customer takes possession
  3. Returned goods are in original condition/package.

Refunds will be refunded via the original payment method used to make the purchase, with the following exceptions:

  1. We do not offer price adjustments on previous purchases when we run subsequent Temporary Promotions like Tax Free, Storewide Events etc.
  2. Cash refunds over $100.00 will be refunded either by debit or Head Office cheque.
  3. All sales are final when Groupon/ Teambuy Coupon is used
  4. Exchanges or refunds will not be provided on products sold as damaged goods.
  5. Gift cards are non-refundable and not redeemable for cash.
  6. Refunds for purchases made with a gift card will be issued in the form of a credit note.
  7. Gift receipts are not considered an original receipt. Returns with gift receipts will be issued in the form of a credit note.
  8. Items 60% off or more are final sale.
  9. All store product and services are provided on “ As Is” basis , without warranties of any kind

Due to safety and insurance reasons we do not carry heavy furniture to vehicles. Please make sure that you have made arrangements to have someone assist you to remove heavy items that you have purchased.

Due to space restraints customers are required to take possession of their customer orders within 48 hours from the time they receive notification of product arrival.

We are pleased to accept the following methods of payment for your purchase:

  1. Cash (In-store only)
  2. Visa
  3. Debit
  4. Mastercard
  5. Discover
  6. American Express
  7. Traveler’s Cheques (In-store only)
  8. Wicker Emporium Gift Cards (In-store only)
  9. Flexiti Financing

Online Purchases:

If you would like to return an item purchased on our website, please email We will email you a printable return shipping label to affix to the return package. Repack your item carefully, including all original packing materials, accessories, hardware, and the original packing slip and/or email confirmation. Once the returned package has been received at our warehouse, a refund of purchase price, excluding freight cost, will be issued to your original method of payment.

Wicker Emporium offers fine wooden furniture and home decor from our stores in greater Toronto, Ottawa, Halifax and Atlantic Canada.

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