Login/Register
Customer Service: 1 (877) 423-7927

Customer Service

About Us

Web Store Terms & Conditions

  • In-Store Pickup Policy
    1. Customers will receive email and/or telephone notification when their web-order products are ready for pickup in-store.
    2. Customers are required to take possession of their web-order items within 48 hours from the time they receive notification of product arrival.
    3. Web orders that are not collected by the customer within 48 hours may automatically be refunded.
    4. Orders intended for in-store pickup may take up to 14 business days to arrive at your selected pickup location.
  • Home Delivery Policy
    1. Orders destined for home delivery normally ship within one week from the time the order is placed.
    2. Shipping charges are not refundable when an order is cancelled after the goods have already been shipped to the customer.
    3. For customers who have chosen Sameday Worldwide courier service, please note that the term 'Sameday' is a proprietary name and does not indicate 'same-day' transit time.
    4. Home delivery orders may be returned within 14 days from the date when a customer takes possession of their goods.
  • Pricing and Inventory Policy
    1. Wicker Emporium reserves the right to cancel an order in whole or in-part when there is insufficient stock to fulfill a customer order.
    2. Wicker Emporium strives to advertise correct product prices in our automated e-commerce system. In the event of a pricing error, Wicker Emporium's pricing policy abides by subsections 74.01(2) and 74.01(3) of the Competition Act. For more information please refer to Price-related Representations. Wicker Emporium reserves the right to void any portion of an online purchase that contains items with incorrect prices.
    3. Web Store operating hours are based on the Atlantic Standard/Daylight Time (AST/ADT) clock. Temporary sales promotions end on the advertised termination date at 11:59:59pm AST.

Wicker Emporium offers fine wooden furniture and home decor from our stores in greater Toronto, Ottawa, Halifax and Atlantic Canada.

©2016 Wicker Emporium, Ltd. · Privacy Policy